Manage My Data

Friendlier Version

Take Control of Your Pet Points Account

Hey there! At The Pet Food Shop and Wolfits, your info is yours. Ready to leave the Pet Points club? Just ask us to erase it.

Easy Ways to Delete:

Email: Hit shop@thepetfoodshop.co.uk. Subject: Delete My Data. Add your name and account email.

Pop In: Chat with us at Crowborough, Tunbridge Wells, or Tonbridge.

Here's What Happens:

We check it's you (safety first!).
Gone in 30 days—name, email, address wiped from our shared system.
Points? They'll vanish (no take-backs).
Final email: "All done!"

See full details in our Privacy Policy

Questions? We're here!

Stricter GDPR Version

Managing Your Loyalty Account and Data

Crowborough Pet Supplies Ltd (The Pet Food Shop) and Wolfit The Pet Shop Ltd (Wolfits), as joint controllers, respect your data rights under UK GDPR. You may request erasure of your Pet Points Reward Club data where no overriding legitimate grounds apply.

Submitting a Deletion Request:

To request account closure and data erasure:

Email: shop@thepetfoodshop.co.uk. subject Data Erasure Request, including your full name and registered email.
Visit in person at Crowborough, Tunbridge Wells, or Tonbridge stores.

Process:

1.Verification: Identity confirmation required to prevent unauthorised access.

2. Erasure: Personal data (name, contact details, address) removed from joint systems within 30 days, subject to legal retention obligations.

3.Consequences: All Pet Points forfeited irrevocably.

4.Confirmation: Final notification via email.

Full rights and exceptions in our Privacy Policy. Last updated: May 2026.