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Returns & Refunds Policy

We want you to be happy with your purchase from The Pet Food Shop. If you need to return an item, please follow the guidelines below.

Standard Returns

  • Condition: Items must be returned in their original, unopened packaging and in a resaleable condition.

  • Timeframe: Returns must be made within 14 days of purchase or delivery.

  • Exclusions: For health and hygiene reasons, we cannot accept returns on:

  • Opened bags of food or treats.

  • Frozen raw food (once it has left our shop or delivery van).

  • Pet bedding or toys that show signs of use.

Faulty or Damaged Items

If an item is faulty or was damaged during delivery, please notify us within 24 hours. We will arrange a replacement or a full refund at no extra cost to you.

How to Return

1. In-Store: Bring your item and proof of purchase to our Crowborough shop.

2. Online Orders: Contact us at shop@thepetfoodshop.co.uk to authorize your return. Please note that return shipping costs for non-faulty items are the responsibility of the customer.