Independent pet retailers operating from:

• The Pet Food Shop, Croft Road, Crowborough TN6 1DL

• Wolfits, Tunbridge Wells

• Wolfits, Tonbridge

Order Acceptance: When you place an order online, you will receive an order acknowledgement email. This email is a record of your request and does not constitute our acceptance of your order.

Completion: The contract between us is only formed when we dispatch your goods or when you collect them in-store. We reserve the right to cancel any order prior to this point (e.g., due to stock unavailability or pricing errors).

VAT: All prices shown are inclusive of VAT where applicable at the current rate.

Errors: While we strive for 100% accuracy, errors may occur. If we discover a pricing error on an item you have ordered, we will inform you as soon as possible and give you the option of reconfirming the order at the correct price or cancelling it.

Payment: We accept payment via major credit/debit cards and secure digital wallets. Payment is taken at the time the order is placed.

Local Delivery: Specific postcodes, minimum spends apply

Click & collect: Free from any store

Safe Place: If you are not home at the time of delivery, our driver will leave the items in a "safe place" if one has been designated. Once the item is left, the risk of loss or damage passes to the customer.

Because our website shares inventory with our physical shop in Crowborough, items may occasionally become unavailable. In such cases, we will contact you to offer a suitable alternative or a full refund. We will never substitute an item without your explicit consent.

Our returns policy is governed by our Refunds Policy. Please note that for hygiene and safety reasons, we cannot accept returns on opened food or frozen raw products unless they are faulty.

All content on this website, including text, logos, and images, is the property of The Pet Food Shop. You may not reproduce or use our content for commercial purposes without our written permission.

The Pet Food Shop shall not be liable for any indirect or consequential loss arising from the use of our products or the failure to deliver items within a specific timeframe.

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

We reserve the right to update these terms at any time. Changes will be posted on this page with an updated effective date.